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Help

If you need to get in touch then you can call us on 020 8275 1070, email us at sales@productiongear.co.uk or visit us in person.  Our office hours are Monday to Friday 9am to 5:30pm, the showroom closes at 5pm.

We provide different types of finance to suit your requirements.  We work with leading finance providers including Hitachi who offer our popular 12 months deferred buy now pay later personal finance.  Follow this link to our finance page for more information.

Like most companies we run a mailing list to keep you updated, offer you special offers and discounts and to invite you to our open days and events. If you receive our mail outs you can unsubscribe at any time by clicking unsubscribe at the bottom of the email.  If you would like to sign up for our mailing list we'd love to have you - click here to join us.

If you have a piece of equipment that is damaged or broken we can help fix it for you.  Please call us on 020 8275 1070 and ask for our service department.  We can arrange to collect the equipment and provide you with a estimate before getting the equipment back to you fully working again.

We understand you may want to return an item you have purchased from us and we'll be happy to help you with that.  Before you return anything to us please apply for an returns authorisation number by clicking the RMA request tab in your account, you will need to be logged in to do this.  You can also click here to request an RMA number.

We use DPD as our preferred shiping method in the UK and provide full tracking when your order is despatched.  Once your item is shipped it will usually be delivered next day, non-mainland can take up to 3 days.  We will email you with a delivery time so you know when your parcel will arrive.  Our shipping costs from £7.50 for many items.

We have a great showroom in our Barnet head office with loads of great kit to get hands on with.  If you do want to visit us we do ask you get in touch first so that we can make sure a salesman is available to see you and that the item you are interested in is available for demonstration.  We also hold regular open days in our showroom.  If you can't make it don't worry, we also live stream it to our site here.